Many of us have different ideas of what complimentary gifts are in our hotel rooms. Some are too polite to take anything other than our luggage with us when checking out, while others, well, share the same stance on the topic as Ross from Friends – take whatever you can fit in your suitcase. But what exactly is allowed and what isn’t?
It is pretty safe to assume that toiletries are complimentary, meaning no one will be coming knocking for you (or making additional charges to your bank card) if you sneak a couple of products – especially if they’re miniature luxury ones – in your suitcase.
However, some hotel visitors take things to different heights by bagging everything from the bed linen, to the iron and sometimes even the toilet seats – yes, really.
So, to clarify the apparent confusion of what is and isn’t complimentary, Metro spoke to hotels in both the UK and the US. Their feedback confirmed the following: toiletries stationery, slippers and postcards are yours to use and take at most hotels. However, anything else including bathrobes, towels, bed linen, bibles, hairdryers, irons, clocks and radios, to name a few, are strictly off-limits.
While some hotels are more strict with their polices than others, Metro reports that guests who take items without permission at some places like The Ritz Carlton, can expect to receive a call about the missing items, followed by a bill to pick up as compensation.
Similarly, Daniel Luddington from Small Luxury Hotels, told the publication: ‘Guests are only really allowed to take toiletries, stationery and slippers from hotel rooms but you’ll be amazed at how many more items people take home with them. Towels, bathrobes and pillows are amongst the most commonly swiped items but you need to be careful as the hotel is well within their rights to charge up to £100 for these items if taken.’
In other words, don’t take anything that could be reused for another guest and you’ll be covered.