Free online returns are generally a massive headache for retailers, costing them a fortune each year, but as shoppers we’ve all come to expect the option of sending clothes back free of charge if they don’t fit or suit us.
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I woke on Tuesday at 4am and could hardly breathe. I was sweating (and, post-menopausal that I am, I never sweat) and racked with worry. I grabbed my hair, put my head in my hands, and said out loud, ‘What am I doing? What was I thinking?’