If you’re tied into your current phone contract for a while, you might feel a tad nervous to check whether your network has topped the list of the UK’s worst phone network providers.
If you aren’t with Vodafone, EE, or O2 then you can take a sigh of relief. These three are the biggest mobile operators failing to offer people an adequate level of service and support despite often costing more than smaller competitors, according to Which?
With a one-star rating for customer service, value for money and technical support, Vodafone was rated the worst network in the country.
One in five (18 per cent) Vodafone customers felt that customer service, including complaints handling, was dealt with poorly.
EE, the UK’s largest mobile network, also ranks among the worst providers in the country as only 13 per cent of its customers believe that they receive value for money.
At the other end of the spectrum, if you are in the market for a network provider that seems to be giving its customers what they want, then Giffgaff might be the one for you.
A large majority (95%) of customers said Giffgaff is excellent when it comes to value for money, making it the only provider to achieve a five-star rating in this category. While 97% of Giffgaff customers told Which? they would recommend the network to friends and family.
Soon mobile customers will be able to switch provider simply by text message, hopefully making it faster and smoother to make the sometimes intimidating change.
From July, new rules from Ofcom will mean that mobile providers will also be banned from charging for notice-periods running after the switch date.
This will stop customers from paying for old and new services at the same time – something that is currently costing UK mobile customers around £10 million in total each year.
Natalie Hitchins, Which? Head of Home Products and Services, said: ‘The continuing reign of smaller networks over the big players goes to show exactly how important customer support and value for money are to mobile users.
‘If you think you are paying too much or are not getting the level of service you expect from your provider you should shop around for a better deal – you might find you save yourself some money and probably a lot of grief too.’